Terms & Conditions

Planet Art Terms and Conditions

We want every child to have a happy, safe and creative experience with us, and we do our best to make that happen! To help everything run smoothly, please read the following information before booking:

Cancellations and Refunds

  • Occasionally, classes may be cancelled due to low numbers or staff illness. In these rare cases, we’ll offer a full refund or reschedule the session where possible.
  • If a session has to be cancelled due to staff illness or extreme weather, we will either offer a make-up session or provide a full refund—whichever works best for you.
  • If a term does not reach the minimum capacity of 10 children, we will not be able to run the club (from September 2025)

Injuries and Personal Belongings

  • While we do everything we can to provide a safe environment, Planet Art and its team cannot be held responsible for any accidental injuries during class.
  • Please note that we are not liable for any lost or damaged belongings. Although we provide aprons, we recommend dressing children in clothes that can get messy—creativity can get colourful!
  • While we do our best to ensure arts and crafts projects are dry before pick-up, this isn't always possible. Please be aware that your child’s masterpieces may still be wet when you collect them—handle with care!

Age and Participation

  • Our classes are designed for children aged 4 to 8 years (Reception and above) who are able to follow basic instructions.
  • While we take great care in providing a safe experience, please be aware that participation in arts and crafts does carry some minor risks due to the nature of the materials used. We take every precaution to minimise these and ensure a fun, positive atmosphere for all.

Behaviour

  • We’re committed to creating a warm and inclusive space for every child. If a child is found to be bullying or repeatedly disruptive, we may need to remove them from the programme. In such cases, refunds will not be issued.

Health and Allergies

  • Please let us know about any medical conditions or allergies your child may have when registering, and keep us informed of any changes by emailing info@planet-artclub.com.
  • Although we ask parents to pack nut-free lunches, we cannot guarantee a completely allergen-free environment.

Photos and Marketing

  • If you would prefer that your child is not photographed for marketing purposes, just let us know via email or phone. You can update this at any time.

Bookings and Illness Policy

  • Your child’s place is only confirmed once payment has been received. Paid-for places will be prioritised.
  • If your child has been unwell (including sickness, diarrhoea or fever) within 48 hours of a class, please keep them at home to help keep everyone healthy.
  • In the event of suspected head lice, we kindly ask that your child is collected as soon as possible.

Missed Sessions

  • Unfortunately, we’re not able to offer refunds for sessions missed due to personal circumstances, as we prepare materials and kits in advance for each child. We hope you understand.

Camp Cancellations (by parents)

  • If you need to cancel your child’s place on a camp, here’s what applies:
  • 2 weeks or more before the start: 100% refund
  • 1–2 weeks before the start: 50% refund
  • Less than 6 days before: no refund, unless we can fill the spot with someone from the waiting list
  • If your child feels unwell on the day of camp, please keep them at home.
  • We always do our best to help where we can, so if something comes up, get in touch—we’re happy to try and find a replacement so you can receive a full refund (although we can’t guarantee this).

If you have any questions at all, please don’t hesitate to reach out. We’re here to help and want to make sure your child has the best time at Planet Art!